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F.A.Q. (Frequently asked
questions
Our store policies:
Replacement
sterndrive FAQs:
"We are a dealer for SEI replacement sterndrives.
We started selling them in the Fall of 2004 with better
than 1,000 sterndrives sold to very happy customers. These new
sterndrives are a much better value for us and our customers with a
fast turn around time, lower cost, and an exceptional 3 year
warranty" Al
& Dave, dockpartner.com, Dockpartner LLC.
Shipping and returns:
Shipping:
We will make
every effort to get your items to you as quickly as possible. Orders
placed before 10 AM (EST) will normally be shipped by the
next day. Sterndrives and other items may take longer for
packaging and preparation and may take up to 48 hours to ship. If an
item will no ship within this timely manner we will contact you. Please
note: You will be given several shipping options at checkout. You may
choose a carrier based on anticipated delivery times. Important: If an
item is needed quickly please indicate this immediately after placing
the order by email support@dockpartner.com
or by calling (877) 567-8930.
Shipping
times are approximate, factors beyond our control not limited to
electronic systems, servers, power outages, weather, acts of God, etc.
may delay shipping. We will make every attempt to advise you of any
potential problems, if known, we may have options available to
rectify the problem.
While we do
our very best to keep items in stock. Orders may have been placed
before yours that deplete on hand quantity's. If your item is not in
stock, you will be given the option to wait (we have several suppliers)
until the item is replenished, or given the option of a refund for paid
orders. Some items may be shipped directly from the manufacturer. These
manufacturers may have factors that delay shipping as well. We will at
all times, try our very best to get you your products in a timely
manner.
All
items shipped from Dockpartner are inspected prior to
shipment. We suggest that our customers also inspect the items before
accepting delivery. If products appear to be damaged in shipment, do
not accept delivery, if your order is delivered without a signature and
damage is found, please call us immediately. Most carriers require
claims to be filed within 10 days of delivery. We work hard to
insure that our customers receive their orders undamaged, and can
assist you in filling a claim, but our responsibility for damage ends
when the carrier accepts the shipment. Therefore it is important to
quickly file claims with the carrier to insure that your claim can be
documented for later reimbursement.
Returns:
If
you are dissatisfied with an order and wish to return or exchange
items, you need to contact us by e-mail returns@dockpartner.com
or phone (877) 567-8930 prior to the return
to obtain return authorization(Items that are not returnable are listed
separately below.) Items must be returned to Dockpartner (or the
manufacturer in the case of drop shipments) within 30 days from the
date you received the order.
Although
Dockpartner accepts returns and exchanges with most items, some returns
may be subject to a minimum restocking fee of 10% of the price of the
item. This mostly applies to drop-shipped items from some manufacturers
that have a restocking fee. Dockpartner will inform you of any
necessary restocking fees at the time of the issuance of the return
authorization.
All
items being returned must be in new condition with undamaged original
manufacturer's packaging and accessories. Do not write return numbers,
addresses or any other marks directly on manufacturer's original
packaging. These packages need to be kept in new and resalable
condition.
Customers
are responsible for the shipping costs for returns and/or exchanges.
All items returned in non-resalable condition, or have missing parts,
upon inspection will be charged an additional restocking fee,
at our discretion.
If
the return is a result of our error or a manufacturing defect, you
still need to contact our Returns Department by e-mail or phone prior
to the return to obtain return authorization, and have the items
returned within 30 days from the date you received the items.
Software,
Propellers, electronic charts, electronics, engine ignition
components, custom control cables, clearance and sales items, and most
special orders are not returnable unless damaged or defective, or in
the event errors are made by us or the manufacturer.
If
you receive one of the above products and believe it to be damaged or
defective you must call us within 30 days of receiving the product.
Please see above conditions for return.
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Free Shipping
:
FREE
shipping:
Free shipping on all orders
shipped to US (U.S. lower 48 states) addresses over $100.
(USD). Order amount subject to change, currently $100. Free shipping
promotion applies to standard shipping methods only. If expedited
shipping is chosen at checkout and free shipping is applied shipping
method reverts to standard shipping. Free shipping only applies to
orders $100 or more shipped to U.S. addresses. Free shipping applies to
the order amount (items ordered) NOT the total
amount including shipping, taxes, or insurance.
Please note: This promotion
applies to most in stock items. Some oversize, overweight, special
order, or drop ship items may incur extra shipping charges. You will be
contacted after checkout with additional charges, if any.
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Secure purchases:
Secure Socket Layer (SSL)
When
checking out, your information such as credit card number and/or
billing address, is encrypted and protected with Secure Socket
Layer (SSL) encryption software. While on a secure page, such as our
order form, most browsers will display a lock or key icon on the status
bar at the bottom indicating that the page is secure. Also, in the
address window "http" changes to "https" on secure pages.
In
addition to our use of SSL encryption and firewalls to protect
sensitive information online, we also do everything in our power to
protect user information off-line. All user information, not just the
sensitive information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Your information
will never be given or sold to a third party without your permission.
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Order Tracking:
Check and Track your order
You will receive a confirmation email from
Dockpartner. This email will contain a order # with a link to
track your order. You may either follow the link in the email or return
to our homepage http://www.dockpartner.com.
Near the bottom of the home page click on "track order". In either case
if your item(s) were shipped the carrier's tracking and/or delivery
confirmation numbers will be available. Please note: some shipments
such as USPS Parcel Post and International shipments will have
no tracking information available. Products which come from outside
shippers may not have tracking information available. We will provide
this information if and when it becomes available.
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Add to your order:
Add or remove items from your
order
You may add to an order or remove items
yourself up until the time the order is marked paid. If, after the
order is paid you would like to add or remove items please call us. We
can still manually add or remove items. Please let us know as soon as
possible after your original order is placed by email at orders@dockpartner.com
or by calling (877) 567-8930.
We we make every attempt to consolidate your order items to save on
shipping.
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Our privacy policy:
Privacy
policy
Dockpartner.com respects your right to
privacy. Dockpartner.com will not share, sell or trade any personal
information you provide while using this site to any third party
without your consent. From time to time, we may need to revise
these policies. Therefore, please periodically review this policy for
any modifications.
We will not sell, share, or
rent your information to others in ways different from what is
disclosed in this statement. Dockpartner.com and our
e-commerce service provider, marketplace advisor collects information
from you at different points on our website, including when
you checkout to make a purchase. We may also collect
information in the form of surveys to help us create a more useful site
for you.
In order to make purchases from this
website, You will fill out a checkout form. This
will require you to provide contact information, such as name
and e-mail address. This information is used to advise you of order
status or to contact you if we have a question about your order. You
are also required to provide your billing and shipping addresses; this
information is used for billing purposes and to fulfill your order.
All e-mails sent to dockpartner.com may be
saved and are not confidential. Please do NOT send personal
information, such as credit card number or other
financial information, via e-mail. Although
dockpartner.com may sell children's products to adults, we do not sell
products to children. dockpartner.com does not grant permission to
children under the age of eighteen (18) years old to use our site.
Children under the age of eighteen (18) may only use our site with
parental or guardian participation.
We use outside credit card processing
companies (paypal.com, authorize.net, or google checkout) to bill you
for goods and services. These companies do not retain, share,
store or use personally identifiable information for any secondary
purposes to the best of our knowledge however we cannot speak
for an outside company's privacy policy.
This website contains links to other sites.
Please be aware that we are not responsible for the privacy practices
of other sites. We encourage you to be aware that when you leave our
site you should read the privacy statements of each and every website
that collects personally identifiable information. This privacy
statement herein applies solely to information collected by
dockpartner.com. End of privacy policy.
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Terms and conditions:
Welcome!
Welcome to dockpartner.com! By using this Website,
whether You are shopping or just browsing, You agree to the following
Terms and Conditions of Use ("Terms and Conditions"). Please read them
carefully. If You do not accept Terms and Conditions stated here, DO
NOT USE THIS WEBSITE. Dockpartner.com may revise these Terms and
Conditions at anytime by updating this posting. You should visit this
page periodically to review the Terms and Conditions, because they are
binding on You. If You have any questions regarding dockpartner.com's
Terms and Conditions, please feel free to e-mail us at support@dockpartner.com
The images and/or desription may
contain inaccuracies or typographical errors. Due to varying screen
settings and monitors, dockpartner.com does not guarantee that Your
monitor will depict the exact shade of color of the merchandise You
receive.
Dockpartner.com makes no representations about the
accuracy, reliability, completeness or timeliness of the Materials
and/or products offered for sale on the Website. The use of this Website and
the Materials is at Your own risk. Changes will be made periodically to
the Website.
DOCKPARTNER.COM DOES NOT WARRANT THAT THE WEBSITE
WILL OPERATE ERROR-FREE OR THAT THE WEBSITE AND ITS SERVER ARE FREE OF
COMPUTER VIRUSES AND OTHER HARMFUL GOODS. IF YOUR USE OF THE WEBSITE OR
THE MATERIALS RESULTS IN THE NEED FOR SERVICE OR REPLACING EQUIPMENT OR
DATA, DOCKPARTNER.COM OR OUR E-COMMERCE SERVICE PROVIDER ARE NOT
RESPONSIBLE FOR THESE COSTS.
Disclaimer of Consequential Damages
IN NO EVENT SHALL DOCKPARTNER.COM, ITS SUPPLIERS OR
ANY THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL
DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS
INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEBSITE
AND THE MATERIALS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY
OTHER LEGAL THEORY, AND WHETHER OR NOT DOCKPARTNER.COM IS ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
User Communications
Generally any communication (including without
limitation, e-mail, telephone, fax, or written mail), which is sent to
Us, is considered to be non-confidential.
Links
The Website contains links to third party web
sites. Dockpartner.com provides these links to third party web sites,
solely as a convenience to You and not as an endorsement. We
are not responsible for the content of linked third party
sites and does not make any representations regarding the content or
accuracy of materials on such third party web sites. If You decide to
access linked third party web sites, You do so at Your own risk.
Conditions of Sale
Dockpartner.com does not allow You to make purchase
unless You have read and agreed to our Terms and Conditions of Sale. You acknowledge that You
have read, understood, and do accept dockpartner.com's Terms and
Conditions of Sale by clicking on the terms and conditions button on
the checkout page.
The Customer agrees that orders submitted
to dockpartner via the Internet, whether through the Website,
or e-mail, constitute the signed writing of the Customer, fully
effective and enforceable for all purposes, including but not limited
to satisfaction of requirements of the Statute of Frauds.
The Customer's receipt of any form of order
confirmation does not signify dockpartner.com's acceptance of the
Customer's order, nor does it constitute confirmation of our offer to
sell. We may require additional customer information before accepting
any order. Dockpartner.com reserves the right at any time after receipt
of the Customer's order to accept or decline an order for any reason.
Dockpartner.com reserves the right at any time after receipt of an
order, without prior notice to the Customer, to supply an item of equal
or better value from another manufacturer. If the Customer fails to
make payment on an order, dockpartner.com retains the right to resell
the products ordered.
Shipping charges may change depending upon
available shipping methods and other circumstances. In such cases, you
will be contacted for your prior approval before shipment occurs.
Products
Dockpartner.com's policy is one of on-going product
update and revision. We may at anytime discontinue, update, add or
revise product offerings, including pricing and availability.
DOCKPARTNER.COM PRESENTS PRODUCT SPECIFICATIONS AS RECEIVED FROM
MANUFACTURERS AND/OR DISTRIBUTORS. WE CAN NOT WARRANT THAT THIS
INFORMATION IS CORRECT OR RELIABLE.
Technical Help
Technical help services, not limited to parts help
and/or troubleshooting help are services that offer information that
may or may not be suitable for Your intended purpose, and as such,
dockpartner.com does not warrant these services for any implied or
stated "warranty of fitness." Any technical information given through
email, written tech pages, newsletters, or phone conversations are
advice only, we cannot be held responsible for any damages to persons
and or property from acting on this technical help. This information is
presented as informational only.
Limitations of Liability
You agree that for any purchase of products,
dockpartner.com is not liable or responsible for any amount of damages
above the aggregate dollar amount paid by You for the purchase of the
products under our Terms and Conditions of Sale. All other claims
arising from the use of the Materials on the Website are null and void.
Release
You, as a user, hereby forever release, waive, and
discharge dockpartner.com from any and all claims, actions, causes of
action, suits, debts, charges, complaints, liabilities, right to
receive payment, promises, agreements, controversies, damages, and
expenses (including attorneys' fees and other professional costs) of
any nature whatsoever, whether in law or in equity, whether based in
tort, contract, statute, ordinance, rule, regulation, or any other
theory of law whatsoever, and whether known or unknown, contingent or
liquidated, which it may have or that have been asserted or could be
asserted which relate to, arise out of, or are in any way connected to
the use of the Website or products herein.
Indemnity
You agree to defend, indemnify and hold harmless
dockpartner.com, its parent company, its officers, directors, employees
and agents from and against any claims, actions or demands including
without limitation reasonable legal and accounting fees, alleging or
resulting from Your use of the Website and the Materials or Your breach
of the terms of this Agreement.
The United States controls the export of products
and information. You agree to comply with such restrictions and not
export or re-export the Materials to countries or persons prohibited
under the export control laws. By using the Website You are agreeing
that You are not in a country where such export is prohibited or a
person or entity to which such export is prohibited. You are
responsible for compliance with the laws of Your local jurisdiction
regarding import, export and re-export of products and information.
General
Dockpartner.com and its Website are located in
Perry, Ohio. Dockpartner.com makes no claim that its products or
materials are appropriate for use outside of the United States. If You
access the Website from outside the United States, You do so at Your
own risk and are responsible for compliance with the laws of Your
jurisdiction. This Agreement is governed by the internal laws of the
State of Ohio, without regard to conflicts of law or choice of law
principles. If any provision of this Agreement is found by a court with
competent jurisdiction to be invalid, the invalidity of such a
provision shall not affect the validity of the remaining provisions of
this Agreement. This Agreement constitutes the entire Agreement between
You and dockpartner.com with respect to the use of the Website and the
products sold.
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Specific product warranties:
Warranties
DOCKPARTNER.COM DOES NOT OFFER ANY WARRANTIES OF
ITS OWN AND PROVIDES THE WEBSITE AND ITS CONTENTS (INCLUDING PRODUCTS)
ON AN "AS IS" BASIS. DOCKPARTNER.COM MAKES NO REPRESENTATIONS ABOUT THE
ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE MATERIALS
AND/OR PRODUCTS OFFERED FOR SALE ON THE WEBSITE. WE REPUDIATE
ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, EXPRESS WARRANTIES,
IMPLIED WARRANTIES OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE. DOCKPARTNER.COM PRESENTS PRODUCT
SPECIFICATIONS AS RECEIVED FROM MANUFACTURERS AND/OR DISTRIBUTORS. WE
DO NOT WARRANT EITHER EXPRESSLY OR IMPLIED, THAT THIS INFORMATION IS
CORRECT OR RELIABLE.
WE WILL MAKE EVERY EFFORT TO GUARANTEE
YOUR SATISFACTION!
SEI
Outdrive Warranty
Press
Release -- September 18th, 2006
Sterndrive Engineering Adopts Three Year Fault-free Warranty
Clearwater, Florida -- Sterndrive Engineering Inc. (SEI) announced
today that the warranty on it's sterndrives has been changed from a one
year limited warranty to a three year fault-free warranty. "We believe
this new warranty is the best in the sterndrive industry" said Greg
Pickren, President SEI. "Nobody that we know of offers a three year
fault-free warranty on sterndrives" he added. "After selling tens of
thousands of these drives over the past three years and doing extensive
testing at our research facility, we are very confident in the product.
It's only natural at this point to extend our warranty� stated Justin
Webb, SEI's General Manager. "Our drives have always been the most
economical. Now they also have a great warranty." added Ericka Kegg,
SEI's Sales Manager.
The three
year fault-free warranty covers any damage to the drive that requires
it to be repaired or replaced including failures resulting from lack of
oil, fishing line, impact, neglect, and other abuse.
LIMITED
WARRANTY OF STERNDRIVE ENGINEERING
Effective
September 18, 2006
1. WARRANTY. All products sold by
Sterndrive Engineering (�Sterndrive�) are warranted for either a period
of one (1) year or
three (3) years from the date of actual purchase. A condition
precedent to the enforcement of these warranties is proof of purchase
of the Sterndrive product.
Satisfactory evidence of purchase must be supplied
by customer prior to receiving warranty benefits hereunder. These one
(1) year and three (3) year warranties
against defects in material and workmanship are the
sole and exclusive warranty provided by Sterndrive, and all other
warranties and potential damages are
limited and excluded hereunder, as set forth below.
These warranties commence on the shipment date of products sold by
Sterndrive to purchaser or upon the
date of purchase from a properly authorized
Sterndrive dealer to its customer.
2. WARRANTIES LIMITED
TO MANUFACTURED GOODS. Sterndrive offers
a three (3) year fault free warranty on
assembled sterndrive halves (upper and lower) and a
one (1) year warranty on all other parts. These warranties do not apply
to any repairs, alterations, or work
undertaken by third parties not involved in the
actual manufacturing of the product. Sterndrive's three (3) year fault
free warranty covers any failure that would
require repair or replacement. Sterndrive's one
year warranty does not apply to damages or problems caused by removal
of parts, adjustments to the product,
tune ups, normal wear and tear, damages caused by
accidents, improper use of the product, improper installation or
service of the product, misuse, neglect,
improper maintenance, or operation with fluids,
fuels, lubricants, oils, or other such items which are not suitable for
use with the product or otherwise not
recommended for the product by Sterndrive.
Sterndrive's one year warranty also does not warrant or make
representations with respect to installation errors, work
by servicing dealers, servicing mechanics, or
others, and does not cover damage caused by acts of God, flood, fire,
storms, or other natural acts or disasters.
Both warranties specified herein are null and void
in the event that the model number and other identification numbers on
the product have been altered, defaced,
removed, or eliminated or the product has been
disassembled in any manner with out prior authorization by Sterndrive.
Neither one (1) year nor three (3) year
warranty covers use of the product for racing or
other competitive activities. The manufacturer offers no warranty with
respect to the rental or use of the product
for commercial purposes, or in the event of
intentional destruction.
3. EXCLUSION OF OTHER
WARRANTIES. THE WARRANTIES OFFERED BY STERNDRIVE AGAINST
DEFECTS IN
WORKMANSHIP AND MATERIALS ARE THE EXCLUSIVE
WARRANTIES OFFERED BY MANUFACTURER. ALL OTHER
WARRANTIES, WHETHER
EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY,
AND WARRANTIES FOR FITNESS FOR A
PARTICULAR PURPOSE,
ARE HEREBY EXCLUDED. STERNDRIVE OFFERS
NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE OF THIS DOCUMENT. EXCEPT AS PROVIDED
HEREUNDER, ALL EXPRESS AND IMPLIED WARRANTIES, OF WHATSOEVER NATURE,
INCLUDING WARRANTIES ARISING UNDER THE UNIFORM
COMMERCIAL CODE AND UNDER STATE AND FEDERAL LAW ARE EXCLUDED. SUBJECT
TO THE ONE (1) YEAR WARRANTY HEREUNDER, PURCHASER
ACCEPTS THE PRODUCT �AS IS� AND �WITH ALL FAULTS,� AS MAY BE THE CASE.
STERNDRIVE
MAKES NO WARRANTIES, GUARANTIES, OR REPRESENTATIONS REGARDING THE
RELIABILITY OR USE OF THE PRODUCT EXCEPT
AS SET FORTH
HEREUNDER.
4. LIMITATION OF
DAMAGES. STERNDRIVE SHALL NOT BE LIABLE TO THE USER OR
PURCHASER OF ITS
PRODUCTS, FOR ANY INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY TYPE. THE EXCLUSIVE
REMEDY TO THE USER OR BUYER,
AND THE LIMIT OF LEGAL LIABILITY OF STERNDRIVE
HEREUNDER, SHALL BE THE REPLACEMENT OF ANY DEFECTIVE PARTS OR THE
REPAIR OF
ANY AND ALL DEFECTIVE MATERIALS AND WORKMANSHIP.
REPAIR OR REPLACEMENT OF DEFECTIVE WORKMANSHIP AND MATERIALS SHALL BE
THE EXCLUSIVE AND SOLE
REMEDY PROVIDED TO USER AND/OR PURCHASER. UNDER NO
CIRCUMSTANCES WILL STERNDRIVE OR ITS
DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, OR
AGENTS BE LIABLE TO PURCHASER OR USER FOR ANY SPECIAL OR INDIRECT
DAMAGES INCLUDING DAMAGES FOR THE LOSS OF BUSINESS
PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY, AND GENERAL
COMMERCIAL DAMAGES, INCLUDING ALL LOSSES ARISING
OUT OF THE INABILITY TO USE OR OPERATE THE PRODUCT.
STERNDRIVE�S MAXIMUM LIABILITY TO USER OR
PURCHASER, FOR DAMAGES OF ANY NATURE, REGARDLESS
OF THE TYPE OF CLAIM, INCLUDING BREACH OF CONTRACT,
NEGLIGENCE, PRODUCT LIABILITY, TORT, OR OTHERWISE, SHALL BE STRICTLY
LIMITED TO THE PURCHASE PRICE
ACTUALLY PAID FOR THE STERNDRIVE PRODUCT. ALL WARRANTIES PROVIDED
HEREUNDER ARE GRANTED
SOLELY BY STERNDRIVE, AND NO MODIFICATION OF THIS
WARRANTY SHALL BE VALID, UNLESS REDUCED IN WRITING AND APPROVED BY THE
DIRECTORS OF STERNDRIVE. NO THIRD PARTY, INCLUDING
DEALER, SERVICE AGENTS, WORKMEN, OR THE LIKE MAY MAKE ANY ACTUAL OR
IMPLIED MODIFICATION, EXTENSION, OR REVISION TO
THIS WARRANTY PLAN. THIS WARRANTY IS INTENDED TO LIMIT THE RIGHTS OF
ANY USER
OR PURCHASER TO THE ONE (1) YEAR WARRANTY SET FORTH
HEREIN AND SHALL BE STRICTLY CONSTRUED TO ACCOMPLISH THAT OBJECTIVE.
5. NOTIFICATION. All notices
furnished to Sterndrive hereunder, including all notifications to
Sterndrive of claims under the
aforementioned limited warranty, shall be furnished
to Sterndrive at its principal offices located at 1401 North Myrtle
Avenue, Clearwater, Florida 33755. You are
required to notify Sterndrive of any alleged defect
to the product within the applicable warranty period; and you are also
required to furnish such additional
information, warranty applications and other
materials reasonably requested by Sterndrive in order to process your
warranty claim. Your failure to furnish all
materials reasonably requested by Sterndrive shall
void all warranty rights hereunder. Sterndrive will inspect and
investigate your warranty claim; and only those
defects covered by the above written warranty will
be repaired or replaced, in the sole discretion of Sterndrive. Should
warranty service be required, you will be
responsible for delivering the product, at your
expense, together with proof of purchase and other documentation
requested by Sterndrive, to the repair facility
designated by Sterndrive for such repairs. All
warranty claims herein must be furnished to Sterndrive, in writing,
within a period of 14 days from buyer or user�s
discovery of any defect or problem covered
hereunder. From the date of notice to Sterndrive, buyer or user must
return the defective unit as instructed by
Sterndrive, within thirty (30) days from the date
of first notice of defect; otherwise, all warranties hereunder are null
and void.
6. TERMS OF PURCHASE. Purchaser agrees
to be responsible for all freight charges for products received from or
returned to Sterndrive. In the event that a balance
due becomes delinquent, Sterndrive will be entitled to recover late
charges of 1½ percent per month until paid
in full, banking charges or a reasonable attorney�s
fee and court costs where applicable. All refused or returned items
must be received by Sterndrive in the same
condition (new and undamaged) and will be subject
to freight charges and a 10% restocking fee. Purchaser agrees to waive
the right to challenge or set aside any
lawful charge made by Sterndrive for the sale of
its products or services.
7. VENUE FOR
ENFORCEMENT. This Agreement is made in the State of Florida,
and all products manufactured by
Sterndrive are sold at its principal offices in
Clearwater, Florida. The limited warranties specified hereunder, and
all rights and claims of user or buyer hereunder,
must be enforced in the State of Florida. Venue for
the enforcement of this Agreement and for the resolution of any
disputes between Sterndrive and its buyers or
users, including all suits to construe the terms of
this Agreement, shall be adjudicated in Pinellas County, Florida. In
the event that buyer or user asserts any
claims against Sterndrive, under these warranty
plans or otherwise, and in the event that such claims are not resolved
through direct negotiations between the
parties, then all such claims and disputes shall be
subject to non-binding mediation in Pinellas County, Florida, as a
condition precedent to buyer asserting any
legal action against Sterndrive. Said mediation
shall be conducted by a certified mediator under the laws of the State
of Florida, and each party shall be
responsible for paying an equal share of all
mediation costs. This mandatory mediation shall be a condition
precedent to the filing of any legal action or lawsuit,
and the terms of this Agreement shall be
enforceable by any court of competent jurisdiction.
8. GENERAL TERMS. The terms and
conditions of the limited warranty plans set forth hereunder are a part
of the bargain
between the parties hereto, and are material to
setting the price of sale of Sterndrive�s products. The terms and
conditions set forth hereunder constitute the entire
agreement and transaction between the parties; and
all prior discussions, negotiations, telephone conferences, dealings,
course of conduct, and other
relationships between the parties are hereby merged
into this Agreement. This Agreement shall supercede all prior
negotiations and dealings between the parties,
and time shall be of the essence in construing the
terms hereof. By concluding the transaction between the parties, buyer
and Sterndrive agree to all of the terms
and conditions set forth hereinabove.
Warranty procedure
1. In the event that you have a problem with
your Sterndrive within 3 years of purchase, you will
need to contact our Warranty Manager at 727-461-0811. Please have your
invoice and serial numbers readily available.
2. If your issue is within two weeks of
purchase, SEI will send a call tag to pick up the sterndrive. If it is
outside of two weeks, you will be responsible for shipping back to us.
International customers are responsible for all shipping charges. Be
SURE to fully insure your drive with your carrier for it's full value.
3. All shipping paid for by SEI will be
ground service. If you need it expedited you will have to pay all
shipping charges.
4. Once SEI receives the unit we will
inspect it to verify that it is a manufacturing or assembly error. SEI
will then repair or replace it at our discretion.
5. SEI will do our best to have it ready to
ship back to you within two business days of receiving the warranty
unit. In the event it will be delayed, SEI will contact you.
6. SEI cannot ship a replacement sterndrive
until we receive the warranty unit.
7. If you send a complete drive to SEI, it will be
shipped back to you in two boxes.
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Can
I replace this sterndrive myself?
These
new sterndrives (or upper or lower unit if only replacing half) are completely
assembled halves. The sterndrive is shipped in two
halves to permit easier shipping. The sterndrive halves will have to be
put together, filled with gear lube, and installed on the boat. No
special tools or technical knowledge is necessary. We
provide assembly and installation instructions as well as
telephone/email support for every unit sold.
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How do I know which
model sterndrive I need?
We market two aftermarket
replacement sterndrives for MerCruiser® powered products, the SE106 and
the SE116 which replace the Alpha One® generation one and generation
two, respectively. The Alpha Gen. One will replace older #1, R, MR,
Pre-alpha and of course Alpha One generation one units up to 1990. This
replacement is a heavier duty unit than the older pre-alpha units and
will fit with no modifications.
The Alpha One® Generation
two replacement is designed to completely replace the Mercruiser®
original. Generation two sterndrives are from 1991 to present.
Both the gen. one and gen.
two sterndrives come in 4 ratios to fit most applications, please
consult the chart on the sterndrive page or give us a call. By counting
the gear teeth in the upper unit (just remove the top cap) you can know
for sure which ratio you have.
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My dealer says it will cost more than double
to rebuild my drive, how is this so cheap?
We have been in the marine business
for more than 20 years. Past practice had always been to rebuild our
customer's sterndrives. Typically the standard was to reuse shafts,
cases, and other parts where possible. A failed sterndrive usually
meant either the upper or the lower had failed, although sometimes
both. The bad half would be rebuilt and the "good" half would be
cleaned, inspected and resealed. Our costs would include shop labor and
parts, a lower gear and bearing set with a seal kit for example
is over $700. add to that the time and it becomes a much
better choice for us to offer new products to our customers.
The new aftermarket sterndrives
are reasonably priced due to economies of scale. The
manufacturer in Florida builds thousands of
sterndrives. Cases, shafts, bearings, gears, etc are sourced and
purchased in huge quantitys. ALL parts meet or exceed original
equipment specifications. Sterndrives are sold to the public without
distributors marking the prices up further.
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Can I
be sure it will fit? What if I need replacement parts later?
Both
model sterndrives are made to fit, look like, and operate just like the
original. No modifications should be necessary. If you need parts in
the future you could use original equipment or
aftermarket parts.
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These sterndrives are 100 percent brand new. No
"reused" or questionable parts are used in the manufacturing process.
No
core charge. We do not need your old drive. Many customers have sold
them or parted them out on auction sites. In fact we no longer rebuild
any sterndrives unless they are Geneartion two (1991 or newer). We may
have a need for your generation two sterndrive or parts, please ask,
maybe we can save you more.
What
about your other customers, do you have any references?
We
have hundreds of happy customers. We sell sterndrives on our website
and eBay with volume pricing. With other parts and accessories
available, our goal is to keep our customers happy for many years to
come. Some examples follow:
- Received
Both units today Very impresed with
Quality of work. Thanks
Ron
-
I purchased two
sterndrives from you this winter and they have been installed by my
marina, Larry�s Marina in Amesbury, MA. Due
to the flooding of the Merrimack River recently, I
have only been able to take the boat out once, but, so far so good!
-
My new
lower unit appears to be running just fine, and I went for a 20 mile
ride in my boat yesterday. I followed your break-in instructions to the
letter and am looking forward to many years of trouble-free service
from it.
During
the purchase and installation process I very much appreciated your
quick responses to all my questions. Also, your expertise was
invaluable in determining which unit would fit my boat. Other marine
dealers aren't interested in working with people who have boats over 20
years old, and mine is over 30 but running great once again.
Thanks
so much for all your help!
Larry
-
I just
wanted to say Thank You for all of the help and advice you have given
me over the last few days. There are not enough business's today
providing
the customer care that I received from you. Again Thanks.
Sincerely,
Curt
-
we are
happy, since nowadays January 25 at the 16:00 hours, we receive all
that sent. I want to be appreciated your kindness and your
speed for the attention with me.
I believe that other osorno,chile clients will call you.
I hope we make soon but business.
thank you for everything
alejandra
-
I have received the new stern drive and am
very happy with it. I have�nt had a chance to use it yet but it looks
spot on. I am wrapped with the service from you guys as it would have
taken longer to order one within Australia.
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